Shipping policy
Effective Date:12 March 2026
Thank you for shopping with VIRLALA. This Shipping Policy explains how we process, handle, and deliver orders placed through our website.
1. Order Processing Time
All orders are processed within 1–3 business days after the order is placed. Orders are not processed or shipped on weekends or public holidays.
If we experience a high volume of orders, processing times may be slightly delayed. In such cases, customers will be notified via email.
2. Shipping Time
Estimated delivery times may vary depending on your location. Generally, delivery may take:
* International Shipping: 7–12 business days
Please note that delivery times are estimates and may be affected by courier delays, customs processing, weather conditions, or other unforeseen circumstances.
3. Shipping Charges
Shipping fees are calculated at checkout based on your location and the selected shipping method.
From time to time, VIRLALA may offer free shipping promotions for certain products or order amounts.
4. Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number and shipping details.
You can use the tracking number to monitor the status of your delivery.
5. Incorrect Address
Please make sure your shipping address is correct before completing your order. VIRLALA is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
If you notice an error in your shipping address, please contact us immediately.
6. Lost or Delayed Shipments
If your order is significantly delayed or appears to be lost in transit, please contact our support team. We will work with the shipping carrier to locate your package and resolve the issue as quickly as possible.
7. Damaged Packages
If your package arrives damaged, please contact us within 48 hours of delivery with photos of the damaged item and packaging so we can assist you.
8. International Shipping
For international orders, customers may be responsible for customs duties, taxes, or import fees depending on their country's regulations.
These charges are not included in the product price or shipping cost.
9. Contact Us
If you have any questions regarding shipping or your order status, please contact us:
Email: support@virlala.com
Website: www.virlala.com
Thank you for choosing VIRLALA. We appreciate your trust in our store.